Purpose
The TeX SLA & Operational Advisory Council monitors the TeX SLA and considers any operational concerns.
The Council focuses on practical operational and technical issues where they arise in practice during the re-registration process, and will advise on and make recommendations where amends may be necessary to the SLA.
It acts as a centre of expertise for TeX with regard to the service levels required of members when operating transfers, as well as operational and technical aspects of issues affecting TeX and re-registration, including technical and regulatory matters, which specifically impact their administration.
Covering service providers, asset managers, pension providers and other members and associate members of TeX, it informs engagement with policymakers and regulators through the TeX Board, whose activities it supports.
Please also refer to the TeX SLA & Operations Council Terms of Reference.
Key Objectives
- To consider, study and report upon to the TeX Board, as required, all initiatives, consultations or developments of any kind that may impact the SLA and operations of TeX.
- To inform the wider TeX membership in written briefings of the strategic and tactical impacts of such initiatives, through the administration team, where appropriate.
- To formulate, and pursue, TeX initiatives related to the members and potential members designed to facilitate beneficial change or to share best practice.
- To have regard, in all its activities, to the best interests of consumers of retail financial services in the UK.
Participating Firms
Chair: Paul Wheatley, Embark
Upcoming Meetings
TeX SLA & Ops 16 October 2025
Get Involved
If you are a TeX member and would like more information or to get involved with the work of the Council, please provide your details below and we will get back to you shortly
